Billing Terms & Conditions

1. Accepted Payment Methods

At Elenya, we offer secure and convenient payment options. We currently accept the following methods:

Mastercard
Visa
American Express
Apple Pay
Google Pay
PayPal

All payments are processed in British Pounds (GBP).

2. Payment Processing

Payments must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

All prices listed on the Elenya website are in British Pounds (GBP).
Prices are subject to change without notice.
Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

Elenya uses SSL encryption and trusted payment gateways (such as Stripe and PayPal) to ensure your transactions are secure. We do not store your credit card or payment details.

5. Refunds & Chargebacks

Refunds are processed according to our Return & Refund Policy.
Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at care@shopelenya.com.

6. Fraud Prevention

Elenya reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be requested for high-value transactions.

Contact Information

Website Name: Elenya
Company Name: Elevia Solutions FZ-LLC
Company Number: 4067428
Phone Number: +971554396394
Support Email: care@shopelenya.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Business Address:
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
P.O. Box FDRK7068
Ras Al Khaimah, United Arab Emirates